jaya9 bd Privacy Policy

jaya9 bd collects your information through several methods. We gather data from three main sources: information you provide directly at registration, technical information collected automatically while you use the site, and information received from third-party sources with your consent.

1.1 Registration and Account Information

When you create an account at jaya9 bd, the following information is collected:

• Full name and date of birth (for age verification — for users aged 21 and above)
• Email address and mobile number
• Password (stored in encrypted form, never stored as plain text)
• National ID or passport number (where identity verification is required)
• Address and postal code

1.2 Financial Information

Some payment-related information is collected to process deposits and withdrawals. This includes relevant account details for bKash, Nagad, Rocket, Upay, or bank transfers. However, no full bank account numbers or card numbers are stored on our servers.

1.3 Automatically Collected Technical Information

When you visit the jaya9 bd website, certain technical information is collected automatically:

• IP address and device identifier
• Browser type, version, and language settings
• Pages visited, time spent, and click data
• Cookie and local storage data
• Referrer URL (the source from which you arrived at the site)

jaya9 bd uses your information only for specific and legitimate purposes. These purposes are described in detail below:

2.1 Account Management and Security

Your registration information is used to create, manage, and secure your account. This includes identity verification, preventing unauthorised access, and detecting fraudulent activity.

2.2 Transaction Processing

Financial information is used to process deposits and withdrawals, and to confirm payment verification. All financial transactions are secured through SSL encryption.

2.3 Service Improvement and Personalisation

We analyse your usage patterns to improve the site experience and display content according to your preferences. This is never used for third-party advertising without your consent.

2.4 Customer Support

Your contact information is used to communicate with you, resolve issues, and send updates. Our support team is available 24/7 in both Bangla and English via live chat and email.

The jaya9 bd website uses cookies. Cookies are small text files stored in your browser that help improve the site's functionality. We use the following types of cookies:

• Essential Cookies: Required for login status, session management, and security. These cannot be disabled.
• Functional Cookies: Used to remember your language preference and other settings.
• Analytics Cookies: Used to collect site usage statistics, which helps improve our services.

Cookies can be managed from your browser settings. However, disabling certain essential cookies may affect the site's functionality.

jaya9 bd does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with selected third-party service providers for payment processing, data analysis, and customer support. These organisations may only use the information for their specified tasks and are also bound by confidentiality obligations.

4.2 Legal Obligations

Information may be disclosed in response to applicable laws of Bangladesh, court orders, or lawful demands from government authorities. No more information than is necessary will be disclosed in such cases.

4.3 Fraud Prevention

If fraud, money laundering, or other illegal activity is suspected, information may be shared with the relevant authorities. This is necessary to protect the interests of all our users.

jaya9 bd has adopted multiple technical and organisational measures to ensure the security of your information:

• All data transmissions are secured by SSL/TLS encryption
• Passwords are stored using one-way hashing algorithms
• Firewalls and access controls to prevent unauthorised access to servers and databases
• Regular security audits and vulnerability testing
• Staff training on privacy and data protection
• Access to sensitive information is restricted to authorised personnel only

However, no method of transmitting information over the internet or electronic storage is completely secure. While we follow industry standards, we cannot guarantee absolute security. It is your responsibility to keep your account password confidential and to log out after use.

jaya9 bd retains your information only for as long as it is needed to fulfil the relevant purpose or as required by legal obligations.

• Active account data: for the entire period the account remains active
• Inactive account data: up to 5 years after the last login
• Financial transaction records: at least 7 years from the relevant transaction
• Support communication records: 2 years from the date of communication

After the designated retention period has ended, data is securely deleted or anonymised so that it can no longer be used to identify you.

You have the following rights regarding your personal information:

7.1 Right to Access

You have the right to know what information we hold about you. You may request a copy of your data through support.

7.2 Right to Rectification

If your information is incomplete or incorrect, you have the right to request a correction. Many details can be corrected directly from your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to your information being used for marketing purposes. Your preference will be acted on immediately in such cases.

All services at jaya9 bd are intended solely for individuals aged 21 and above. We do not knowingly collect information from anyone under 21. Age is verified during the registration process. If it becomes known that a minor's information has been collected by mistake, it is deleted immediately and the relevant account is closed.

To learn more about responsible gaming, read our Responsible Gaming page, which contains detailed guidance on building safe and healthy gaming habits.

jaya9 bd may update this privacy policy from time to time due to changes in services or legal requirements. For significant changes, a notification will be sent to the registered email address and the update date will be displayed at the top of the page.

Continuing to use the services after a policy change will be considered as your acceptance of the new policy. You are therefore advised to visit this page regularly. For answers to common questions, see our FAQ section.

If you have any questions, comments, or requests regarding your information in relation to this privacy policy, please contact us:

This privacy policy is governed by the applicable information technology and privacy laws of Bangladesh. Any disputes relating to this policy will be resolved in the courts of Bangladesh.

If you wish to understand the full legal framework of your relationship with jaya9 bd, please read our Terms and Conditions.